Ordered the wrong wattage, or the tank plan changed? While the parcel is still on the bench in Hyderabad, cancelling costs nothing and takes one email. This page sets out the window, the refund route and the point of no return.
The short version
- Free before dispatch — any time inside our 1–2 business days packing window.
- No fees at all — we charge no cancellation fee, no processing fee, no restocking fee and no admin penalty.
- Refund in 5 to 7 business days to the original UPI account, per Reserve Bank of India guidance for online refunds.
- Email only, so both sides keep a written record.
When the window closes
Orders are picked, bench-tested and boxed within 1–2 business days of confirmation. Up to the moment the parcel is handed to Delhivery / XpressBees and a tracking number exists, you can stop it. Once tracking is generated the box has left Hyderabad and the Refund & Returns Policy takes over instead.
How to cancel
One email to boutique@tavoracourtyard.shop, subject line Order Cancellation plus your order number, sent from the address you used at checkout — that is how we know the request is yours. We reply within one working day during Monday – Saturday, 10:30 AM – 8:30 PM IST. Closed on Sundays.
Cancellations are not taken by phone, WhatsApp or social media, because those channels give us no way to verify who is asking.
Cancelling part of an order
Keeping the thermostat but dropping the lamp stand is fine — tell us which lines to remove and we re-pack the rest. Where a flat ₹69 delivery fee applied, it is refunded in proportion with what we remove; if dropping an item takes the remaining order below the ₹1,499 free-shipping line, we absorb the difference rather than billing you again.
Changing rather than cancelling
Wrong address, or you want the 16W pad instead of the 8W? Write in inside the same 1–2 business days window with the subject line Order Modification and your order number. Address changes depend on PIN-code serviceability; quantity or item changes mean a price adjustment we confirm by email before acting on it.
How the money comes back
- Paid by UPI: back to the UPI handle or linked bank account you paid from, normally within 5 to 7 business days.
- Cash on Delivery: nothing was charged, so nothing needs refunding.
- Delivery fee: where a flat ₹69 applied, it is refunded with the order.
Timelines are measured from our approval; banks can add a day at their end.
When we cancel
Sometimes the cancellation is ours — stock runs short, a price was displayed in error, payment cannot be verified, the PIN code sits outside our courier network, or the address is outside India, since we ship within India only. You get an email explaining why and a full refund of anything paid, within 5 to 7 business days.
After dispatch
Refuse the parcel at the door and the courier returns it to us for a refund under the Refund & Returns Policy; or accept it and open a return within 10 days, with the equipment unused and packaging intact. Approved refunds are then processed within 7 business days.
Grievance and escalation
Unhappy with how a cancellation was handled? Write again marking it for the Grievance Officer. We acknowledge within 24 hours and resolve within 30 days, as required under the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000 (IT Act 2000). This policy is governed by the laws of India, and disputes fall to the courts at Hyderabad, Telangana.
Reach us
Tavora Courtyard · Pillar # C1288, 7/A, Sardar Patel Rd, below TOY GLOBE, beside MOCHI, Rasoolpura, Paigah Colony, Begumpet, Secunderabad, Hyderabad, Telangana 500003, India · Monday – Saturday, 10:30 AM – 8:30 PM IST. Closed on Sundays.